 The products sold within this online store are sourced from reputable companies throughout New Zealand and the world. Purchasing adult products online may seem daunting for some new customers, for this reason we have compiled the below information to assist our customers in learning more about this site, our company and the products available. If you have any additional questions please Contact Us for more information.
frequently asked questions
What is your privacy policy?
Maintaining customer privacy is very important to us, which is why any information you provide within our online shop is only collected for limited use on our own site. All deliveries are sent in discreet standard New Zealand postage or New Zealand courier post packaging.
Is my personal information and credit card details kept secure?
We treat the security of our customer's online information very seriously. To ensure your security, Secure Socket Layer (SSL), which encrypts credit card numbers, secures all credit card transactions and personal details to prevent unauthorised people from intercepting your credit card information.
I would prefer not to give my credit card information over the Internet, is there any other way I can make payment?
We use a secure online shopping cart to ensure your credit card details are always secure and safe. However, we do accept bank deposits (directly into our company bank account).
What type of credit cards do you accept?
We accept Visa and Mastercard. The details that will show on your credit card statement for any purchases via our online store will show as Unique Web Services Limited.
Are you a New Zealand company?
Yes we are based in New Zealand.
What Currency are the prices in?
All products are in New Zealand currency and shipped from New Zealand.
How long will it take to receive my order?
All products purchased online are distributed directly from New Zealand and orders are normally processed within 24-48 hours. However, due to seasonal high demand for some of our top selling products there are times when customer orders are placed on back-order. PLEASE NOTE that if you place an order and it is on back-order we DO NOT charge your credit card until the product is back in stock and ready to be dispatched.
You no longer sell the product that I want to buy, what can I do?
We are unable to stock products that are discontinued by our supplier or do not meet strict New Zealand customs importation requirements. You may try contacting the product manufacturer directly.
Why do I need to set up an account to purchase products from your online shop?
To purchase the products listed within our online shop you are required to set up an account, this is another way of ensuring that your contact information is correct. Having an account also gives you access to a lot of handy free features, such as personal address book (for sending gifts to other people), account history, product notifications and quick access to new products.
Will you contact me if there are problems with my order or the product is out of stock?
We will immediately notify you via email regarding the status of your order, including backorders and payment complications.
What are your shipping options?
Customers have a choice of standard New Zealand post or CourierPost with track and trace. We recommend that customers select CourierPost delivery, as this is a prompt service with a track and trace consignment number. PLEASE NOTE that we cannot guarantee delivery for orders sent via the standard New Zealand postal service.
Can customers outside of New Zealand order products from your online adult shop?
Yes however you will need to check with your customs regulations regarding adult products imported. We are not responsible for orders that do not clear customs regulations in your country.
Will you notify me when my order has been shipped?
You will receive an email confirming when your order has been sent out to. If you selected NZ CourierPost delivery you will also be advised of your Track & Trace consignment number and the freephone number for any queries regarding your delivery.
What is your Product Return Policy?
Read our online Shipping & Returns information.
How do I find information about a product?
If the product you are seeking is in stock then simply click on the image of the product to be taken to additional information including product analysis for that specific product. You can also read other customer reviews for products and you are welcome to Contact Us for additional information regarding a product. |
